Twelve workflows we take to production.
Each one starts the same way: a queue that costs real money, a sponsor who owns the number, and a baseline Finance accepts. Below are the seven we are asked for most, with the full detail on inputs, guardrails and measurement.
Customer MDM & golden records
A governed customer golden record built on Microsoft Fabric and Profisee, with match and survivorship proposed by agents and every merge approved by a steward.
Prior authorisation
Clinical evidence assembled and matched to medical policy before a nurse opens the case. Clear approvals auto-route; every denial reaches a licensed clinician.
Clinical policy → payment rules
Agents read hundreds of pages of policy and surface every passage that could become a denial criterion, with its citation. Clinicians judge what becomes a rule.
Source first ESG extraction
Reports, questionnaires and filings read in multiple languages into structured data mapped to CSRD, ISSB, GRI and GHG Protocol — with the page and table attached to every value.
Learning purchase decisions
One consistent standard applied to every purchase request. Clear cases processed, edge cases escalated with a recommendation, and every human override becomes training signal.
AI cost & usage control
Every token metered and attributed to a project and an outcome. Burn anomalies caught before the invoice. Projects using models outside their approved profile flagged or blocked.
Agentic software delivery
Intent becomes a signed spec, the spec becomes code through build agents that engineers review, and every change passes behaviour, safety and cost evals before it ships.
Five more, live inside client estates.
Detail pages are coming for these. In the meantime, each industry practice page covers the workflow, the agents involved and how it is measured.
Care gap closure
Members with open quality gaps found and ranked, outreach drafted in their language and channel, next step booked. Coordinators approve batches.
See the practice →HealthcareChart abstraction
Charts read into structured fields with page-level citations for risk adjustment, quality reporting and utilisation management.
See the practice →BFSIKYC periodic review
Refresh packs assembled and screened, change since last review summarised. Analysts sign every rating.
See the practice →RetailMarkdown & pricing
Price moves proposed from live demand signals with expected margin impact. Floors enforced in code.
See the practice →RetailDemand forecasting
SKU and location forecasts with a plain language explanation of what moved and where the model is unsure.
See the practice →